Terms of Service

Welcome to ClimateFunnel. These Terms of Service (“Terms”) govern your access to and use of the ClimateFunnel website, platform, and related services (collectively, the “Service”) operated by ClimateFunnel, Inc. (“we,” “us,” or “our”). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Service Description

ClimateFunnel is an online platform that connects homeowners seeking HVAC services with licensed, vetted HVAC contractors. ClimateFunnel is a matching and lead generation platform -- we are not an HVAC contractor, and we do not perform any HVAC work ourselves.

We facilitate introductions between homeowners and contractors but are not a party to any agreement between them. The quality, timing, pricing, and completion of HVAC services are solely the responsibility of the contractor.

3. User Accounts & Registration

Certain features of the Service require an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update your information if it changes
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. For Homeowners

• Free service: ClimateFunnel is completely free for homeowners. There is no fee to submit a quote request or to be matched with a contractor.
• Lead submission: When you submit a quote request, your contact information and service details are shared with matched contractors so they can reach out to you.
• No guarantee of match: While we strive to match every request, we cannot guarantee that a contractor will be available for your specific location, service type, or timeline.
• No endorsement: Matching you with a contractor does not constitute an endorsement or guarantee of their work. You should independently verify any contractor before hiring.

5. For Contractors

Lead Pricing

Contractors pay for leads on a per-lead basis. Lead pricing varies by service type, location, and market demand. Current pricing is displayed in your contractor dashboard and may be updated with 30 days' notice.

Payment Terms

Leads are billed upon acceptance. Payment is processed via Stripe. Contractors must maintain a valid payment method on file. Accounts with failed payments may have lead delivery paused until the balance is resolved.

Credit System

New contractors receive promotional lead credits as part of their onboarding. Credits are non-transferable, have no cash value, and may expire after 90 days if unused.

Refund Policy

Contractors may dispute a lead within 14 days of delivery if it meets our refund criteria (e.g., invalid contact information, duplicate lead, outside service area). Refund requests are reviewed within 5 business days. Approved refunds are issued as account credits.

6. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to gain unauthorized access to any part of the Service or its systems
• Scrape, crawl, or use automated tools to extract data from the platform
• Circumvent the platform to avoid lead fees (e.g., soliciting direct contact with homeowners outside the platform before accepting the lead)
• Harass, abuse, or harm another user of the Service
• Interfere with or disrupt the Service or servers

7. Intellectual Property

The Service, including its design, text, graphics, logos, icons, images, code, and software, is the property of ClimateFunnel, Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Service without our prior written consent.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant the quality, accuracy, or reliability of any HVAC services provided by contractors matched through our platform.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIMATEFUNNEL, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claims arising under these Terms shall not exceed the greater of (a) the amount you have paid to ClimateFunnel in the 12 months preceding the claim, or (b) $100.

10. Indemnification

You agree to indemnify, defend, and hold harmless ClimateFunnel, Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination (including ownership provisions, warranty disclaimers, and limitations of liability) will survive.

You may terminate your account at any time by contacting us at support@climatefunnel.com. Contractors with outstanding balances must resolve them before account closure.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of such courts.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

• Email: support@climatefunnel.com
• Phone: 1-800-555-HVAC
• Mail: ClimateFunnel, Inc., 1234 Innovation Drive, Suite 200, Wilmington, DE 19801